When you use the Services, there will be certain information and data (collectively called "Data") that you will send to us, or that we will collect from you. In certain situations, such collection is necessary to ensure the best user experience of our Services, and in other cases it is to aid in the development and improvement of the Services. This section will set out important details regarding the collection and use of your Data.
Registration – During opening the App for the first time, we collect your mobilephone’s device identification
number so that we can identify users and send notifications.
General Use – We may collect and aggregate identifying information regarding your use of our Service, including, session times, your behaviour in and interaction with our Services, and data sent and received. In addition, we may also collect information about the device on which you are using these Services, including the type of device, the operating system you are running, certain settings on your device, unique device identifiers, and Highkey App crash data. We collect this information in order to provide the best possible user experience, and improve the Highkey App and our Services.
Location Data – When location sharing is enabled on your device, we collect your location data. This is collected so that we can personalize suggestions and behaviours in the Services, based on where users are located. Populic may also use the location data for marketing and analytical purposes. This information may be shared with external parties, such as commercial customers of Populic, for the marketing and analytical purpose.
Metadata – We collect timestamps for when certain events occur, including, but not limited to, when a chat room is created and when Content (as defined below) is posted. This information is collected for analytical purposes. Comments, emojis, GIFs and similar – We collect the GIFs, emojis, text or similar user generated content ("User Generated Content" or "Content") that you send through the Highkey App, or any other Service we provide. This is in order to make our Services function as it should, and this data is only kept for as long as required. For further information, please see the clause on "Data Deletion" below.
Compliance – We may give personal data in response to requests from law enforcement officials conducting investigations, subpoenas, a court order, or if we are otherwise required to lay open such information by law.
Marketing – We may share non-personal data with third parties such as advertising partners. This data does not personally identify you or any other user. Statistical Information – We may gather and aggregate non-identifying information regarding your use of our Service, including, UID and data sent and received. In addition, we may also collect information about the device you’re using the App on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Your data may be transferred, stored, processed and used in the United States, UK and other countries where Google operates. The local data-protection and privacy laws in these countries may offer fewer protections than those in your country of residence or from any country where you use or access the services. We collect this information in order to improve Highkey and our services.
• We may use Firebase Analytics. It may collect data about you, including by use of identifiers for mobile devices (including Advertising Identifier for iOS), cookies and similar technologies. Firebase Analytics is owned and operated by Google Inc. Firebase uses subprocessors as set out in this link for analysing this data - https://firebase.google.com/terms/subprocessors. For more information on how Google generally uses your data, read “How Google uses data when you use our partners' sites or apps” at www.google.com/policies/privacy/partners/
Data – All types of data that you upload may be removed by us without warning. Your data is not publicly available,
unless you upload it to one of the chat rooms you participate in. Once you upload it to one of the chat rooms,
all the members of the group will be able to see whatever data you upload. By sharing Content, you
accept that this Content may be featured on external websites or applications as well.
Service Providers – The Services are run through servers and different operating systems, and cloud storage is provided by
Amazon Web Services Inc. The cloud storage services are provided from and information is stored in the United States of America and UK.
Compliance – Where required by law enforcement officials conducting investigations, subpoenas, court orders, or otherwise required by law, we may provide any of the Data listed above in response.
With regards to your Data, Populic is the data controller. Populic may at any time have agreements with data processors in other parts of the world, including USA, Asia or Europe, who will process your data in accordance with applicable data privacy law. By downloading and using the Highkey App you consent that your data may be transferred, stored, processed and used in the United States of America and other countries where Google or any third party service providers acting on their behalf, are operating. You also confirm that you are aware that the privacy and data protection laws in some of these countries may vary from the laws in the country where you live.
Our database is protected from unauthorized access using passwords and IP-address whitelisting. Comments, GIFs and emojis and related data is stored without encryption. Populic and Amazon perform backups of the database.
Comments and content will be removed from our servers once expired, except for situations where we are legally required to keep it. We do not control what users do with the data received, and you confirm that you are aware it is possible to take screenshots or use other image-capturing technologies to reproduce and store content externally, and without consent. Populic therefore advise that you do not send Content that you do not want someone to save. We are not responsible for the User Generated Content uploaded to our Services or the actions of our users. If you, however, see Content that violates any of our terms, you can contact us at email@example.com, and we will use reasonable efforts to remove that information from our records. By long-pressing comment you can either block the sender or report the comment. If you want to delete your account you can remove the app from your phone. We will then delete your account data, including, device notification tokens, device information. Comments you have posted may become unavailable for viewing in the events they were posted. Events you create will be deleted after the event is over. Events you created also may not be deleted, and ownership of your events may be transferred to another user, or the events may remain without an owner. Note that your account data may still be present in database backups, until those backups are deleted. If it is of extreme importance to you, backups can be purged of your data. Specify this when requesting to delete your account through email (firstname.lastname@example.org), as it takes considerable effort from Populic to do so. With regards to other Data, we will only retain these on our or our third party servers for as long as they are required to fulfil the purposes set out above.
If you think that any information about you in the App is incorrect, please contact us at email@example.com. Subject to any laws requiring confidentiality, you have a right to receive general information about how Populic uses your personal data. If you wish to receive such information, please contact us at firstname.lastname@example.org.
We do not knowingly collect or store personally identifiable information from anyone under the age of 17 years. Anyone that provides personally identifiable information through the Website or Highkey App affirms that they are over 17 years of age. If you become aware of users under the age of 17 we advise that you contact us, and we will use reasonable efforts to remove that information from our records.
Last updated 30.7.2018.